Contact Us

 

Contact Us

 

 

 


To the team at Morphett Air

Hi John

Sorry I haven’t gotten back to you before now.

Your technician discovered a different problem to that of the other 3 technicians I had come out to the house and diagnose the machine.

I located the part I needed interstate and have had a friend (an electrician) install it for me.  My aircon is now working beautifully.

Thank you so much for your help, had your technician not come out and thought outside the box and diagnosed correctly I would have been up for thousands of dollars and as a single mum that’s really tough for me at the moment.  I know you didn’t get the business you would have hoped for however if my machine has any problems in the future I will be sure to be calling you first, I will also be recommending your business to anyone who needs advise on air-conditioning.

Thanks so much

Regards,
Anonymous

Dear Mr Rawson,

 

I would like to thank you very much for all that you did for me, given that this is the busiest time of year, in your industry.

 

You came and gave me a quote and within a week, I was the grateful owner of two split system air conditioners.

 

My friends are amazed (as I am) at the short time-frame in which, I was able to enjoy life, in the cool comfort of my home, during the heat-wave that we are experiencing.

 

Yours is a family business, which I have and will continue to recommend, to anyone in need of air conditioning systems.

 

Your installers are also professional and caring men, who did an excellent job, methodically and swiftly. Everything was tidy and clean, when they left, after completion of their installation.

 

I have already given their card to my neighbour and I will also recommend them, to any of my friends, who need their services.

 

I wish you and your staff (family) all the best for 2014

 

 

Regards,
I Nacson

John, Shane, Wendy, Tim, the Fridgie (apologies I can't recall your name and I will replace Fridgie Mechanic if you remind me and I'll resend the email!!) , Pawel and others in the team; We recently had a number of Airconditioning units (ducted and split system) installed by Morphett Airconditioning and from day one of site inspection through design, quotation, installation, accounts, administration and post installation the service and products provided by your company were outstanding. Its great to have a local company such as yours to make such a purchase from as your knowledge of local conditions combined with matching a great air conditioning solution to our requirements made the purchase decision very easy. The design of our system was excellent and the specification documentation was very clear and easy to understand; Quotation, invoicing, deposit and payment was very streamlined and professional; there was very little disruption around the house through the installation program; attention to detail from the outset through to conclusion of the service was great; the overall customer service from your team was outstanding.

Since installation we have been through one significant heat wave and now entering the next ... not sure how we survived this long without having your system in place!!! We look forward to using your system through all seasons as we move through the remainder of the heat then enter the wet and cold of winter.

We look forward to recommending your company and its professional team to anyone.

Thanks again

 

Regards,
Mark & Vicki

Hi Shane

Many thanks for your lateral thinking which enabled us to have an operating aircon system in time for next week’s expected heat wave. Without your input we would have been still on the waiting list throughout that period, not something we would have enjoyed and which may well have caused us severe medical problems.

Rest assured we will put in a good word for MORPHETTAIR whenever we have an opportunity!

Regards,
Mr & Mrs Wilmshurst

Hi Shane.

Ryan came out yesterday to install. Great bloke, very tidy, good at what he does no doubt.

He’s coming back Saturday to install the Head unit of the Samsung and  repair a fitting on the Mitsubishi outdoor  unit that  he discovered was either damaged on initial installation or on decommissioning.

Anyway he’s done a great job so far - just wanted to give you some feedback.

Also wanted to confirm that he will be decommissioning our old unit and taking it away.  Not sure if he was aware of that.

I will transfer funds Saturday. 

Regards,
D Russell

 

CracknellMacklin

Regards,

Shane and Brad Rawson at Morphett Air have been a fantastic resource for myself and my wife.  They didn't just service our air conditioner with precision and a minimum of fuss.  They empowered us on the ground with awesome information  and quality service that you'd expect from the knowledgeable professionals that they are.

 

Thank you so much guys, love your work!

Regards,
Samuel

Happy Valley

Hi Shane,

Thanks so much for organising the removal of the old inner unit.  Sorry I didn't get back to you at the time.

I have passed your details on to a friend who is looking to install a similar system to me.

 

Regards,
Jeanette Hill

hi Shane
Thanks so much for the great job everyone did yesterday installing the air conditioner.
My daughter said it was a pleasure dealing with everyone and that it was all done really efficiently and neatly.
She sent some photos and it all looks great-so thanks again for your great service

 

Regards,
Judith Russ

Adelaide

Dear all,

I paid your account today.
Thanks for your professionalism and quality work.
It has been great to deal with the team there.

Merry xmas.

Cheers

 

Regards,
Paul S

Attn Shane
 
Thankyou for your time today over the phone today.
As discussed we had a electrical fault at home leaving our Aircon out of action.
Your advise and detailed reset info put our unit back into service ,after many hours of swearing and frustration and trying to reset.
I have heard of horse wisperers but aircon whisperers that was something else.
Thanks again
 

Regards,
Trevor Jones

Macclesfield SA

To the team at Morphett Air,

 

We are very pleased with our new ducted Air Conditioning system.  Your installation team were very professional.

The system is quiet and efficient.  We will have no hesitation in referring Morphett Air in the future.

 

Regards,
George S.

Myrtle Bank

To everyone at Morphett Air conditioning wishing you all the best for Christmas and 1994.  We are now able to enjoy Christmas in our lovely cool home,  thanks to Morphett Air conditioning.

Regards,
Mr Lamont

Dear John and Lorraine,

Many thanks for the excellent service you provided.  We are extremely happy with the unit.

We hope you both have a lovely xmas and new year.

Regards,
Dianne and Ken

John,

Enclosed is the cheque for the supply and installation of the a/c unit at (address withheld).

Thank you for your prompt attention and service and I will certainly have no hesitation in recommending you to others for air conditioning.

Regards,
T Dyer

Dear John,

Please find enclosed a cheque for the balance of payment due on the air conditioning  installed at this address.
Many thanks for your prompt attention and service.

Regards,
M Clark

Dear Mr Rawson & Staff, I am writing this short letter to thank you all for the good service I received when visiting your office.  My husband and I were impressed with all the written details and plans of where the air conditioning should go, and what models were suitable for our house. When we requested a quote from you, we had several other quotes from various companies but found your written explanations an layout plans were easy to understand.  We appreciated your service. Keep up the good work.

Regards,
Mrs Philps

Don, Couldn't be happier with the unit.  Guys were friendly, efficient and very neat. Many thanks,

Regards,
Moira

Dear John, Enclosed, please find our cheque for payment for the air conditioning units your company installed at our Torrens's Lake Boathouse. I would like to take this opportunity to thank you, not only for your personal, attentive service and advice, but also for your company's professional and speedy installation.  We were also most appreciative of your patience and suggestions whilst we dealt with the Councils demands. In closing, I can tell you that we eagerly await the coming summer so we can give it a real test. Thank you once again.

Regards,
T Roberts

Adelaide Rowing Club INC

Dear John,

Please find enclosed a cheque as final payment for the installation of our Daikin Air conditioner.  Thank you very much for your good service.  The air conditioner during this latest spell of hot weather has been great.

Regards,
Kerrie

I would like to sincerely thank your company for the very prompt service that was provided on Thursday, 20th February 1997.  (Unbeknown to you because you were skiing!) We had an extremely hot day (40 degrees) and the previous evening on Wednesday, 19th February our air conditioner failed at about 6.45pm.  I rang Brad at about 9pm and he had one of your technicians here at 9am the next morning and by 10.30am it was fixed. It is very much appreciated for the very prompt service and I sincerely thank your company and staff for this excellent service.

Regards,
N Heriot

Dear Mr Rawson, I would like to thank you for your prompt attention to our problem last Friday 10th December and commend you on your employee Lee, who attended to our repairs.  Although well into his "weekend" time he battled on and was most courteous and helpful to boot!  It is very pleasing to see a young man with such good communication skills.  We are enjoying the cool air provided by your company and will be in touch at the end of the season, as suggested by your serviceman.

Regards,
Mrs M Potter

Morphett Air Conditioning Pty Ltd, I am enclosing cheque in full payment of evaporative air conditioner installed today. The workmen did an excellent job and I'm sure everything will run smoothly. Many thanks.

Regards,
June

Thank you John and boys for your work.  It was a pleasure to do business with you.

Regards,
Mrs B

Dear John, Attached is a cheque for final payment for the installation of the air conditioning system. May I take this opportunity to thank you for your excellent service and that of your employees.  They have done a fantastic job and are friendly and professional at the same time.  I will have no hesitation in recommending you to friends who may be wanting to install air conditioning. Once again thank you.

Regards,
Mrs Trout

Dear Shane, Just a brief note to express our thanks for all your assistance in the installation of our DAIKIN split system. We particularly valued your superior customer service, your willingness to work with us and your sound and practical suggestions to all of our queries. Our compliments must be extended to your installers.  All were friendly, professional and great company in our home.  They treated the installation in the same manner they would if they were installing in their own home and this care and consideration was greatly appreciated.  The "polish team" were particularly fantastic - what great guys and with a sense of humour! It was a pleasure to do business with you from a price, service and reliability perspective.

Regards,
Ian and Judy

Dear John and Shane, ATTENTION: ALL STAFF In January this year we had a Daikin reverse cycle split system air conditioner installed in our home by your company. My husband and I would both like to commend you all on your service.  From the moment we walked into the showroom to the time the last trades person left our home, we were made to feel we were the most important client you had. You were able to install the air conditioning unit before the hottest January days on record and for that we are most grateful. Everyone was professional yet friendly.  The advise and help given to us was excellent and second to none. The air conditioning unit is wonderful, powerful and very, very quiet.  We have even tried it on "warm" and I can say we will never have a cold winter or a hot summer in our house again. We are both very happy to say we would have absolutely no hesitation in recommending you as a company to anybody thinking of installing air conditioning in the future. Again, thank yo all.

Regards,
Mrs Charles

Attention: John Rawson Please find enclosed a cheque for the balance of installation at (Address withheld). The tenant is very impressed with both the prompt installation and quality of work.  He says it has made a huge difference to the overall temperature at the front of the house. Thanks again for all your assistance in selecting the correct product and the "no worries" installation.

Regards,
Mr Oswald

Dear Mr Rawson Kindly note that I enclose my cheque being the balance due of installation of DAIKIN FDYQ/RZQ100 at (Address withheld).  I would like to convey our appreciation for the highly efficient and effective service provided by you and your company. Thank you again,

Regards,

Hi John, Shane & Co, Pleas find attached cheque for the balance of payment for the a/c unit you have supplied and installed.  Just a very quick note (and rough as well) to thank you for your help and to all the guys that carried out the work.  Very professional group of personell you seem to have assembled and the smoothness of the installation was very reassuring as was the prompt time frame you achieved. Thanks so much again and more than happy to recommend Morphett Air to any and all of our friends etc who may be requiring a/c and heating services.

Regards,
The Bird family

Dear John, Please find enclosed our cheque being the balance due for supply and installation of a new ducted air conditioning system. Please accept our sincere thanks for such prompt and professional service. Please pass on our personal thanks to your team.

Regards,
Brian & Irene

Hi Shane, Thanks for your call/email.  Yes I was extremely happy with the work the guys did yesterday. They were very quick, neat and efficient. The indoor units are actually much less obtrusive than I had expected so that's great.  The outdoor unit on the roof and the ducts are fine too, very neat. Everything seems to be working well, although with the mild weather I am not using them yet!!  I need a 43 degree day to test it out !!!! Thanks for all your help, I would certainly recommend your services.

Regards,
Mark

Dear Shane and John, Just letting you know that the balance  has been transferred. Many thanks for your excellent customer service, and the professionalism of your installation team. They were quick, efficient, polite and promptly answered any queries we had. It is absolutely wonderful to have heating after a month of using the oven and a little electric fan to keep us warm!! Thanks again.

Regards,
Tracy Hillman

HI Shane Thanks to all for the work yesterday, appreciate the speed of processing and installing once we had made our minds up! Your installation team worked flat out and were really good. Just transferred the balance of the money into your account.

Regards,
(Anonymous)

Hi Shane Thanks to you and John for arranging the installation of our air conditioner on such short notice!  We are thrilled with the product and would like to thank the contractors for being so efficient and tidy. We have transferred the funds into your account today. Wishing you all a very Merry Christmas and terrific 2009.

Regards,
The Anderson Family

Hi Shane Put payment through to Morphett Air today. If you are able to forward a receipt so I can attach my paper work would be much appreciated. Already passed on your Company onto a friend. Thank you and your team once again. It is so nice to be feeling warm again on these cold days.

Regards,
Romley Smith

Ductair have had a great relationship with Morphett air for over 10 years.  We supply them not only quality air conditioning components from our range but the most energy efficient products we make, like Energy Smart flexible duct and Eco outlets just to name a few. Because of the constant push for improvement in all aspects of their business and their friendly and honest manner, we regularly forward leads we receive through to Shane. We are confident that anyone dealing with Morphett air will receive the most energy efficient air conditioning system for their home for a very reasonable price.

Regards,

Attn Shane

Thankyou for your time today over the phone today.

As discussed we had a electrical fault at home leaving our Aircon out of action.
Your advise and detailed reset info put our unit back into service ,after many hours of swearing and frustration and trying to reset.
I have heard of horse wisperers but aircon whisperers that was something else.
Thanks again.

Regards,
Trevor Jones

Maccelsfield SA

Hi Shane

I still remember those days, nearly a year ago, when i was looking for Ducted AC system,i didn't wanted to take any chance for this lifetime decision,So i had nearly six different Quotes from different vendors(including the big names of the industry), i paid great attention to all the details of they system, & i was very confused.
i am so glad that i took the right decision by going with your team,you provided me NOT ONLY Exceptional & Prompt customer service & also Educate me for detailed technical specification According to my tailored requirements,
Air-con Unit is working fine,& have no trouble so far,
I congratulate you for your high standard of services
I Highly Recommend Morphettair to any one who is looking for more value of their Money than only Air-con.

Keep it up!

Regards,
Sameer Kumar

South Plympton

Big thanks to Morphett Air for their outstanding service on the purchase of our air conditioner. They personalised various options for us and provided detailed costings for each option. They then followed up with super prompt and professional communication and installation. We will definitely be recommending Morphett Air to our friends and family. Very happy customers.

Regards,
R Seager Westbourne Park

Morphettville

Thank you for my wonderful Daikin Split system! I came to you in the peak of Summer in the hope of installing a system that would help me to feel cool and you definitely did that!
You were a great company to work with and your installation team were very professional and they even cleaned up after themselves. They treated my home as if it were their own.

Thanks again and I would be pleased to recommend Morphett Air to my family and friends.

Regards,
Pauline

Morphettville